Terms of Service

① "Services" means all related services, such as virtual office contract management and community features, provided through the website operated by the Company (coworkcity.co.kr and related domains) and its mobile application.

② "Paid Services" means services that a Member uses by paying a certain consideration to the Company, such as detailed mail management, which the Company provides for a fee.

③ "Member" means a person who has agreed to these Terms and entered into a service use agreement with the Company, classified as follows according to the type of registration.

1. Customer: a Member who enters into a 'Service Use Agreement' through the platform
2. CoworkFamily: a Member who enters into a 'CoworkFamily Partnership Agreement' with the Company and provides their own space
3. CoworkPartners: a Member who agrees to the 'CoworkPartners Terms of Use' and engages in marketing affiliate activities

④ "Paid Member" means a Member who has entered into a "Paid Services" use agreement and has the right to use the relevant service by paying the usage fee in good standing.

⑤ "ID" means a combination of letters or numbers determined by the Member and approved by the Company for the identification of the Member and the use of the Services.

⑥ "Password" means a combination of letters or numbers determined by the Member to verify that the Member matches the assigned ID and to protect confidentiality.

⑦ "Posting" means text, photographs, videos, various files, links, and the like in the form of information such as symbols, characters, voice, sound, images, and videos posted on the Services by a Member while using the Services.

⑧ "Recurring Payment" means a payment method whereby, through the payment means registered by the Member for the use of Paid Services, the service usage fee is automatically charged without any separate additional approval at each payment cycle, and the period of use is extended.

① The Company shall post the contents of these Terms on the initial screen of the Services or on a linked screen so that Members can easily understand them.

② These Terms take effect upon the Member's consent at the time of registration.

③ The Company may amend these Terms to the extent that it does not violate relevant laws, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.

④ When the Company amends the Terms, it shall specify the effective date and the reason for the amendment and announce it, together with the current Terms, from 7 days before the effective date until the day before the effective date. However, if the Terms are changed in a manner unfavorable to Members, the Company shall announce it with a prior grace period of at least 30 days.

⑤ If a Member does not agree to the amended Terms, the Member may withdraw (terminate) their membership.

⑥ The Company may stipulate detailed matters not provided for in these Terms in a separate 'Operating Policy', which shall have effect as part of these Terms. The procedure for amending the Operating Policy shall also follow the procedure for amending the Terms under this Article.

① The use agreement is concluded when a person who wishes to become a Member (hereinafter the "Applicant") agrees to the contents of the Terms, applies for membership registration, and the Company accepts such application.

② The Company may decline to accept, or may subsequently terminate the use agreement for, applications falling under any of the following items.

1. Where the Applicant has previously lost membership qualification under these Terms
2. Where the Applicant uses a name that is not their real name or uses another person's name
3. Where the Applicant enters false information or fails to enter the information presented by the Company
4. Where a minor under the age of 19 applies without the consent of a legal representative
5. Where approval is impossible due to reasons attributable to the Applicant, or where the application otherwise violates the prescribed matters

③ Where a minor under the age of 19 wishes to register as a Member, they may enter into a service use agreement only after obtaining the consent of a legal representative. The Company may request the submission of relevant documents, such as the legal representative's letter of consent and a family relationship certificate, in order to verify this, and may follow separate procedures determined by the Company with respect to contracts of minor Members.

④ Notwithstanding Paragraph 3, where a minor concludes a contract by using deception (such as misappropriating another person's information or making the Company believe that the consent of a legal representative exists), the minor or the legal representative may not cancel the relevant contract, pursuant to Article 17 of the Civil Act.

⑤ Depending on the type of registration (Customer, CoworkFamily, CoworkPartners), a Member must additionally agree to separate terms required by the Company in order for the membership registration for the relevant qualification to be finally completed.

① A Member may view and modify their personal information at any time through the personal information management screen.

② Where the matters entered at the time of membership registration have changed, a Member shall directly modify them through the personal information management screen within the Services or notify the Company of such changes through customer support.

③ The Company is not responsible for any damages or disadvantages arising from failure to fulfill the obligation under Paragraph 2, and this serves as the standard for Article 16 (Notification to Members) of these Terms.

① The Company shall endeavor to protect the personal information of Members in accordance with relevant laws such as the Information and Communications Network Act and the Personal Information Protection Act. The protection and use of personal information shall be governed by relevant laws and the Company's 'Privacy Policy'.

② In order to provide smooth services and protect Members, communication between 'Customers' and 'CoworkFamily' shall, in principle, be conducted through the Company's Customer Experience (CX) team. This is to officially record and manage all inquiries so as to reduce the potential for disputes and to provide accurate and consistent guidance to both parties.

③ Since the contact information in the contract is for administrative purposes, please use the CX team for actual inquiries. Direct communication between Members not conducted through the official communication channel (CX team) may be regarded as a violation of these Terms, and the Company shall take necessary measures, such as intervening and discontinuing it, immediately upon becoming aware of it. The responsibility for all disputes and disadvantages arising from such communication lies with the relevant Member.

④ The Company may collect the Member's payment means information (part of the card number, expiration date, bank account information, etc.) necessary to provide the recurring payment service, and shall manage it strictly in accordance with relevant laws and the Privacy Policy.

⑤ For payment security, the Company minimizes the direct storage of card numbers and performs recurring payments by utilizing an identifier (such as a Billing Key) issued through an authenticated payment gateway (PG).

⑥ A Member is responsible for managing their own payment information so that it is not misappropriated, and the Company maintains a security authentication system to strengthen the security of the payment process. However, the Company is not liable for damages arising from a Member transferring or exposing payment information to others, except in cases of the Company's intent or gross negligence.

⑦ In accordance with relevant laws (such as the Act on the Consumer Protection in Electronic Commerce, Etc.), records on payment and the supply of goods, etc. may be retained for 5 years regardless of whether the Member has withdrawn.

① A Member shall manage their own ID and password and shall not allow a third party to use them.

② Where a Member becomes aware that their ID or password has been misappropriated or is being used by a third party, the Member shall immediately notify the Company and follow the Company's instructions.

③ In the case of Paragraph 2, the Company is not responsible for any disadvantage arising where the relevant Member fails to notify the Company of such fact, or, even where the Member has notified the Company, fails to follow the Company's instructions.

④ A Member may not transfer, lend, or provide as collateral their own ID and right to use the Services to another person. All responsibility arising from a violation thereof lies with the Member.

① The Company shall not engage in acts prohibited by relevant laws and these Terms or contrary to public morals, and shall do its best to provide the Services continuously and stably.

② The Company shall equip a security system to protect personal information so that Members can use the Services safely, and shall disclose and comply with the Privacy Policy.

③ Where a Member wishes to cancel a recurring payment (discontinue automatic payment), the Company provides a procedure to easily apply within the Services, and clearly informs of matters such as the point of cancellation and whether the remaining period can be used.

④ The Company operates communication channels such as customer support to handle Members' complaints or inquiries regarding recurring payments, and resolves them promptly where there is a justifiable reason.

Members shall not engage in the following acts, and the detailed standards for each act and the sanctions for violations shall be governed by the 'Platform Common Operating Policy' (hereinafter the "Operating Policy") separately established by the Company.

1. Registration of false information at the time of application or change
2. Misappropriation of another person's information
3. Alteration of information posted by the Company
4. Infringement of the intellectual property rights, such as copyrights, of the Company and other third parties
5. Acts that damage the reputation of, or interfere with the business of, the Company and other third parties
6. Acts of disclosing or posting on the Services obscene or violent messages, images, voice, or other information contrary to public order and morals
7. Acts of using the Services for commercial purposes without the Company's consent
8. Other illegal or improper acts

① The Company provides Members with the following Services.

1. Virtual office service use agreement
2. Affiliate marketing (CoworkPartners) service
3. Any and all other services provided to Members through additional development by the Company or affiliate agreements with other companies

② The Company may change all or part of the Services it provides according to operational or technical needs where there is a substantial reason.

③ The Company may temporarily suspend the provision of the Services in the event of maintenance, inspection, replacement, or failure of information and communications facilities such as computers, communication outages, or where there is a substantial reason in terms of operations.

① A Member may use Paid Services with a payment means determined by the Company, and the payment methods are classified into one-time payment and recurring payment.

② When using recurring payment, the payment information registered by the Member is stored in the system, and automatic billing and extension of the service period are carried out without a separate approval procedure according to the cycle selected by the user.

③ A Member shall keep the validity and balance of the payment means up to date, and the Member is responsible for any payment failure and service suspension arising from neglecting this.

④ A Member may apply to cancel recurring payment at any time, and where a Member's fees are in arrears, the Company may attempt automatic payment even after withdrawal, to the extent necessary for settling the debt.

⑤ Disputes related to each Member's Paid Services shall be governed by the service use agreement or each Member's service terms of use and Operating Policy.

⑥ Refunds upon early cancellation shall follow the refund policy separately announced by the Company or the standards provided at the time of service application.

① The Company plays the role of providing the platform to Members and supporting transactions between Members (e.g., a lease agreement between a Customer and a CoworkFamily) so that they are carried out smoothly.

② The Company, as a mail-order intermediary, is not a party to the contract for transactions concluded between Members, and is, in principle, not responsible for the contents of the information registered by Members or for such transactions.

③ Disputes arising between Members shall, in principle, be resolved under the responsibility of the parties, and the Company does not, in principle, intervene in them. However, the Company may mediate in accordance with the policy determined by the Company or provide support through customer support for the amicable resolution of disputes.

① The copyright of a Posting posted by a Member within the Services belongs to the author of the relevant Posting.

② Postings posted by a Member within the Services may be exposed in search results, the Services, related promotions, and the like, and may be partially modified, reproduced, or edited and posted to the extent necessary for such exposure. In this case, the Company complies with the provisions of the Copyright Act, and a Member may at any time take measures such as deletion or private setting of the relevant Posting through customer support or the management functions within the Services.

③ Where a Member's Posting contains contents that violate relevant laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and the Copyright Act, the rights holder may request the suspension of posting and deletion of the relevant Posting in accordance with the procedures prescribed by relevant laws, and the Company shall take measures in accordance with relevant laws.

④ Where a Member's Posting is deemed to violate relevant laws or the Operating Policy, the Company may take necessary measures, such as deleting or setting the relevant Posting to private, without prior notice.

① A Member may request membership withdrawal at any time by writing, email, telephone, or other methods determined by the Company, and the Company shall process it immediately in accordance with relevant laws and the like.

② Notwithstanding Paragraph 1, for Members falling under any of the following items, withdrawal is completed only after all of the relevant conditions have been resolved.

1. Where the period of a valid contract concluded with the Company, such as a 'Service Use Agreement', remains
2. Where service usage fees, late fees, or other debts owed to the Company have not been fully paid
3. Where there is mail being kept through the Services, the handling of such mail (request for re-delivery or consent to disposal) must be completed.
4. Where the recurring payment service has not been canceled (application to discontinue automatic payment) and is being maintained
5. Where unpaid fees or late fees from the use of Paid Services remain
6. Where the Customer has submitted documents evidencing that they have relocated the place of business registration elsewhere or have closed the business. If occupancy of the address continues until the submission of the supporting documents, the Company may regard such period as a use period and continue to charge usage fees.

③ Where a Member violates the obligations of these Terms or interferes with the normal operation of the Services, the Company may restrict the use of the Services in stages, such as by warning, temporary suspension, or permanent suspension of use. The specific standards and procedures for the loss of membership qualification and use restrictions shall be governed by the Operating Policy.

④ Where membership withdrawal under Paragraph 1 is completed, matters concerning the processing of the Member's personal information shall be governed by Article 6 (Obligation to Protect Personal Information) and the Company's 'Privacy Policy'.

① Where the Company or a Member causes damage to the other party due to reasons attributable to itself, it is liable to compensate for such damage.

② Where the Company is unable to provide the Services due to a natural disaster or force majeure equivalent thereto, it is exempted from responsibility for the provision of the Services.

③ The Company is not responsible for any failure in the use of the Services due to reasons attributable to the Member.

① Any litigation brought between the Company and a Member shall be governed by the laws of the Republic of Korea.

② Litigation concerning disputes between the Company and a Member shall, in principle, be filed with the competent court under the Civil Procedure Act.

① Where the Company gives notice to a Member, it may do so to the email address or mobile phone number (via SMS, alert talk, etc.) provided by the Member at the time of registration.

② In the case of notice to an unspecified number of Members, the Company may substitute individual notice by posting it on the notice board of the Services website for 7 days or more.

③ A Member has the obligation to keep their contact information up to date at all times pursuant to Article 5. The Company is not responsible for any damage arising from a Member neglecting this obligation, and in such case, the notice sent by the Company to the Member's existing contact information is deemed to have been duly delivered.